In 2011, Bank Mandiri's small & micro business divisions grew rapidly. This growth was accompanied by network expansion in the form of 1,700 offices in all provinces and general development of human resources. At the time of writing, the number of Mikro Mandiri employees had passed 10.000, consisting of outsourced employees (± 9.500) as well as internal employees. Accordingly, all areas of human resource development required active improvement, from recruiting processes and placement to career development.
A crucial strategic step in Mikro Mandiri's development of its human resources was using job/success profiles as references for recruitment. Properly developed job/success profiles would optimize future employee recruitment and development.
EXPERD helped Mikro Mandiri 'shoot' the right man with greater precision, meet their targets for employee management and more fully develop their human resources. EXPERD also assisted in the creation of a standard, key competencies and interview guidelines based on profiling results that are specific to each job, and which will all be used in future employee selection/development.