Whitepapers

Among the various core ingredients of talent and career success, few personal qualities have received more attention in the past decade than emotional intelligence (EQ), the ability to identify and manage your own and others’ emotions. Importantly, unlike most of the competencies that make it into the HR zeitgeist of buzzwords, EQ is no fad. In fact, thousands of academic studies have demonstrated…

Most people think of leadership as a vocation, but it’s really a psychological process—namely, the process of influencing others to put aside their self-serving agendas and cooperate for the common good of a group. Companies are just bigger, more organized groups than those groups where our earliest ancestors first developed the psychological patterns we still live with today. One reason…

Not everyone is going to think and act like you do. This might seem obvious, but you would be surprised how many leaders I see who get frustrated when their team members express differing views. One of the most critical skills of a good leader is empathy. Don’t confuse empathy with sympathy. Sympathy is sharing another’s feelings. Empathy is seeing and understanding where people are coming…

To engage employees effectively, businesses need to understand what makes them tick, and to boost leaders’ emotional intelligence, says Professor Tomas Chamorro-Premuzic   Scientific data clearly indicate that employee engagement drives organisational profitability; nonetheless, only a minority of employees in most organizations are engaged. Indeed, the evidence suggests that disengagement…

A quick search for the word engagement yields more than 6 million websites, thousands of books, and myriad articles. Yet, a Gallup poll showed that more than 71% of American employees are disengaged at their jobs, indicating that although most companies recognize employee engagement as important, many still struggle to understand it. Dr. Robert Hogan discusses the concept of engagement, work-life…